bernardgifts web store FAQ section

Advantages of Soy: * Soy candles last longer - They can last up to 50% longer than paraffin candles * Wax spills are easy to clean - It's very difficult to remove paraffin wax from furniture or textiles. Soy wax spills can easily be cleaned up with hot soapy water. * Soy candles produce less soot - Soot should be avoided because it is very unhealthy and can eventually coat furniture and walls. Soy candles produce about 90% less soot that paraffin candles. Eventually the production of paraffin wax will likely become very cost prohibitive as we continue to deplete the world's oil reserves. Soy wax is a green, sustainable and renewable resource, thereby helping our environment.

You should contact us before returning any merchandise no exception. The return address will be provided with the RMA (Return Merchandise Authorization). Do not use the item if you wish to return. Items showing any sign of having been used, having any scratches or any marks cannot be returned for refund or exchange. All items must be returned in their original condition, including all original material, packaging, documentation etc. or refund or exchange cannot be accepted. Customers are responsible for all RETURN shipping charges. Initial expedited shipping charges are non-refundable Return Shipping Damage: It is the customer's responsibility to insure all return shipping packages. We are not responsible for items damaged or lost during return shipping and will not be accepted for return/exchange. Customer is responsible for filing claim and seeking refund from the shipping carrier for items damaged during return shipping. It is highly advised that you use a method of shipment that provides a tracking number. Refused Shipments or Return without RMA#: Refused Shipments - If you refused your order shipment, we regret to inform that we will issue a refund less a 25% handling fee and less all outbound and inbound shipping charges. Return without RMA# - No return merchandise will be refunded at any location other than the return address provided with the RMA.