FAQ & Site Info
Terms of Service**Policies
*We believe in treating all of our customers fairly. Each order placed is given top priority. Below are our policies on different topics including shipping, returns, etc. Please review all pages carefully.
If your order arrives damaged by the carrier you will have to file a claim with that carrier. Our suppliers do not accept returns after 6-10 days from the date the merchandise was delivered. The most important thing to remember about truck freight is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
**All items are are subject to availability.
There is a 20% restocking fee for merchandise returned in the same condition, in the SAME PACKAGING, and contain all the parts/directions (if applicable) that the item(s) were shipped with. The buyer MUST contact us before returning any merchandise within 6-7days of receiving the goods. Original shipping cost of the order, and return shipping cost are non refundable
Our site is secure because we use PayPal and Google they are very good to deal with. In addition, we will NEVER release, give, or sell any customers information to any other party for any reason. When ordering or sending us an email you can always be assured of your privacy.
Ordering from us is simple. Simply add items to the shopping cart and follow the easy instructions. Pay Pal reserve the right to ask for additional information or obtain a copy of your drivers license and credit card being used for larger first time orders or any suspicious order. All product information on our site is listed as accurate as possible, however sometime products come in slightly different or with different accessories than what is listed or pictured.
Since we deal with many manufacturers, items are subject to availability. But if you do have a problem with this we will try and work with you to resolve the issue. Should you have any questions please email us at firstname.lastname@example.org
It is our goal to publish accurate information on our website. However, occasionally, mistakes are made. In the event of a typographical error on the website, which could include pricing and product information, we reserve the right to decline and cancel any orders for the product(s) listed. We reserves the right to decline and cancel your order whether your order has been processed or not. In the event that your credit card has been charged, your credit card will be refunded immediately. We are not responsible for orders placed based on a typographical error. As the saying goes "Its human to err". However we will try and work with you if you are really interested in purchasing the item.
When you click the ‘Place your order’ button, we'll send you an e-mail message acknowledging receipt of your order. Your contract to purchase an item will not be complete until we send you an e-mail notifying you that the item has been shipped.”
COPYRIGHT: All content included on this site, such as text, graphics, logos, button icons, images, is the property of Bernard Gifts or its content suppliers and protected by international copyright laws.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY: THIS SITE IS PROVIDED BY ECRATER.COM ON AN "AS IS" AND "AS AVAILABLE" BASIS. BERNARD GIFTS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, BERNARD GIFTS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BERNARD GIFTS DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM ANYONE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.BERNARD GIFTS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.